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Call Center Representative - Part-Time Temporary (NC, SC, IN, FL Virtual)

100 Duke Energy Carolinas, LLC
Part-time
Remote friendly
Worldwide

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

POSITION SUMMARY 

More than a job – play an integral part of Duke Energy’s customer success and satisfaction as a call center representative. 

Consider joining the Duke Energy team, where you’ll find a friendly work environment, and opportunities for growth and development.  

A Part-Time Call Center Representative will assist customers through support channels, including phone, chat and/or email, to assist with payments, resolve billing and credit issues. This role requires professional customer service engagement and ensuring a high degree of customer satisfaction. 

WE OFFER 

  • Participation in a 401k plan  

  • Accrued sick and family care leave per pay period 

  • Flexible work schedule 

  • All necessary equipment provided  

PAY AND WORK SCHEDULE: 

  • The pay rate is $15 per hour (non-negotiable) 

  • This role is virtual, ability to work remotely    

  • Flexible Work Schedule 

  • Hours of Operation: Monday-Friday, 7:00 AM – 7:00 PM 

  • Work a minimum of 12 hours per week, up to a maximum of 26 hours per week 

  • Required 30-day break within 12 months  

TARGET START DATE: Monday, January 29, 20204 (non-negotiable) 

TRAINING DETAILS: 

  • First 5 weeks, Monday-Friday from 8:00 AM to 1:00 PM – check in intake 

  • Required first day onsite attendance at a Duke Energy Call Center location 

  • During the 4-week training period, there is no allowance for vacation time or absences. 

  • Your continued employment will be contingent on successful completion of the training program. 

RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO THE FOLLOWING 

  • Provide high quality customer interaction by handling customer’s needs with integrity and empathy in one transaction. 

  • Building genuine connections with customers and being a great ambassador for the Duke Energy brand. 

  • Use professional judgement and escalate customer issues/concerns to management when appropriate. 

  • Perform other duties as assigned, including work on special projects. 

REQUIRED QUALIFICATIONS 

  • High school diploma or GED completed at time of application submission 

DESIRED QUALIFICATIONS 

  • Ability to work a flexible schedule. 

  • Some college or college degree. 

  • One year call center or customer service experience preferred. 

  • Willingness to work in an environment that requires 100% phone-based customer interaction.   

  • Ability to multi-task and work with various technologies using multiple monitors, screens, applications etc. 

  • Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner. 

WORKING CONDITIONS 

  • Virtual - Work will be performed remotely within an hour commute to the designated Duke Energy facility within North Carolina, South Carolina, Florida, or Indiana. 

  • All new hires are required to have access to reliable high-speed internet and a quiet work environment. 

  • Required 30-day break within 12 months 

  • Ability to pass a background check and pass a drug test. 

WHAT TO EXPECT:  STEPS IN DUKE ENERGY’S HIRING PROCESS 

  • Duke Energy Hiring Process 

  • Duke Energy Customer Care Assessment – required time sensitive/completion of online test 

  • If selected, you will be contacted for a 45-minute phone interview. 

  • Candidates who accept the employment offer will be required to complete and pass a Duke Energy background check and drug test.   

Travel Requirements

Not required

Relocation Assistance Provided (as applicable)

No

Represented/Union Position

No

Visa Sponsored Position

No

Posting Expiration Date

Monday, November 20, 2023

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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