Field Service Rep II

Remote friendly

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

A Field Service Representative serves as a company technical and administrative representative, deals with customer service assignments including on-site preventative maintenance and inspection service work, major equipment exchanges, responds to call-out services, and performs commissioning activities on Solar gas turbine packages in the service area of the Odessa District.

Responsibilities will include but not limited to the following:

  • Be able to provide preventative maintenance, commissioning, trouble call, diagnostics, and repair services while working independent or in a diverse team environment.

  • Ensure accurate communications and reporting between immediate Solar management and customer representatives.

  • Be able to plan and execute major interventions on schedule and within budget.

  • Be able to work individually or with assigned Field Service Representatives on preventative/corrective maintenance.

  • Demonstrate the capability to utilize a multidiscipline approach and use sound technical judgment towards maintenance, repair, commissioning and troubleshooting of complex technical problems.

  • Understand and comply with Solar EHS and customer SAFETY policies and procedures.

  • Ensure all maintenance and commissioning activities are carried out in accordance with Solar Engineering specifications, recommendations and best practices.

  • Basic computer skills to include but not limited to the following, word processing programs, spreadsheets, email platforms and other communication tools.

  • Be capable of reading and using applicable drawings, ladder logic, and technical manuals.

  • Have a basic knowledge of mechanical and electrical systems.

  • Provide a driving record from the applicable licensing agency.

  • Pass a Department of Transportation (DOT) drug screen and a physical fitness evaluation.

The chosen candidate will live in the Midland-Odessa, TX area, or Oklahoma City area, or Southeast New Mexico area (Hobbs, Carlsbad, Jal).

Minimum Qualifications

  • High School Diploma, GED or Equivalent

  • 1+ yrs working on turbomachinery or similar machinery (machinery such as combustion engines, hydraulic systems, pneumatic devices and/or electrical instrumentation)

  • Work experience using engineering principles, gas turbine theory and operational practices, control system logic, driven equipment, and processes

  • Working knowledge and mechanical skill set including the use of hand tools

  • Willing to travel 75 to 100% of the time

  • Willing to live/relocate to one of the locations above.

  • Must possess excellent communication skills to interact face-to-face with colleagues and/or internal and external customers.

  • Must possess ability to write reports that achieve maximum impact in a timely manner

  • Pass a Department of Transportation (DOT) drug screen and a physical fitness evaluation.

  • Clean Driving Record (this includes no moving violations within the last 12 months, no "2 point" violations within the last 3 years, and no DUI's within the last 7 years

Preferred Qualifications

  • Sound understanding of Gas Turbine theory process, gas compressor theory, large generators and operational practice including control system logic and driven equipment processes in general, both upstream and downstream

  • The ability to program and perform troubleshooting on RSLogix and/or Allen Bradley control systems

  • Aviation airframe and power plant experience

  • Technical certification (e.g. Degree, HNC/HND, ONC, C&G, Aviation Engineer's license, Marine Engineer's Certificate, UTI, MMI)

  • 3+ years’ experience in a related industry

  • Military background

  • 3+ years electrical experience

  • Turbomachinery experience

  • Problem solving, business acumen, and excellent communication and interpersonal skills are necessary for success in this job

  • Must have demonstrated excellent performance in current and prior positions

  • Must possess a high energy level, sense of urgency, the ability to work independently or in a team environment

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at

Posting Dates:

February 5, 2024 - February 18, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.   

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Not ready to apply? Join our Talent Community.