Clicky

8

Senior Field Service Coordinator

801 Duke Energy Progress, LLC
Full-time
Remote friendly
Worldwide

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

This position is responsible for developing and managing a network of  providers in an assigned territory to ensure delivery standards and goals are met. This position provides training and support to those providers in order to meet quality standards and to monitor compliance to contractual terms.

Responsibilities include but are not limited to inventory control, on-site inspections, field evaluation  and resolution of customer claims and complaints regarding Residential Solutions Programs.

  • Selects, trains and manages contractors for Residential Solutions Programs

  • Works customer claims and complaints for Residential Solutions Programs

  • Manages contractor inventory

  • Coordinate and facilitate training for other departments and less senior employees

Basic/Required Qualifications

  • Bachelors Degree in Engineering, Business Administration, Construction Management or related degree and four (4) years related work experience

  • OR High School/GED degree and eight (8) years related work experience

    Desired Qualifications

    • Three (3) years electrical, mechanical work experience

    • Good understanding of residential electrical wiring and electrical codes

    • Strong oral communication skills and ability to handle escalated customer situations

    • Excellent negotiation skills

    • A good understanding of business processes of providers and the factors which influence their business

    • Prior work experience showing the ability to produce results and make sound business decisions independent of daily supervisory control

    • Proficiency with personal computer programs

    • Ability to develop and facilitate training classes

    • Ability to handle highly escalated customer and contractor situations

    Possess one of the following qualifications

    • Currently hold all necessary pre-exam qualifications for either North Carolina, South Carolina or Florida Unlimited Electrical Contractor license.

    • Currently hold all necessary pre-exam qualifications from a state with a reciprocity agreement with either North Carolina, South Carolina or Florida for Unlimited Electrical Contractor license.

    • Currently hold an active Unlimited Electrical Contractor license for either North Carolina, South Carolina or Florida.

    • Currently hold a Unlimited Electrical Contractors license from a state with a reciprocity agreement with either North Carolina, South Carolina or Florida.

    • Currently hold an inactive Unlimited Electrical Contractors license for either North Carolina, South Carolina or Florida which is qualified for activation.

    • Currently hold an inactive Unlimited Electrical Contractors license from a state with a reciprocity agreement with either North Carolina, South Carolina or Florida.

    Working Conditions

    • Field Mobility Classification – Work will be performed in various field locations, as needed, after the onboarding period. However, field employees are required to live within a reasonable daily commute to the assigned work location.

    • The assigned work location will be within the Triad area (i.e. Raleigh, Durham, Greensboro, Winston-Salem, NC)

    Travel Requirements

    15-25%

    Relocation Assistance Provided (as applicable)

    No

    Represented/Union Position

    No

    Visa Sponsored Position

    No

    Posting Expiration Date

    Friday, December 1, 2023

    All job postings expire at 12:01 AM on the posting expiration date.

    Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

    Privacy

    Do Not Sell My Personal Information (CA)

    Terms of Use

    Accessibility

    This job is closed.