Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.
It is expected and preferred that this position be based in Plainfield, IN. However, the hiring manager may elect to fill with a highly qualified individual at any Duke Energy office location.
This position is the senior level of the Work Management Specialist classification hierarchy. Employees at this level solve highly complex problems associated with vendor invoices, including invoice exception management, root cause analysis, process improvement. The incumbent, working within the parameters of established Invoicing processes and standards, uses independent judgment and initiative to complete assigned tasks. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing exceptional customer service.
The Senior Work Management Specialist (Invoicing) will work closely with teammates and managers to ensure operational excellence goals are met. They will provide guidance to teammates on day-to-day problem resolution and invoice processing. The senior is expected to have a solid, fundamental understanding of the business operations they support. The senior should analyze and research routine ad-hoc requests and develop solutions that support invoicing leadership team decision making.
Employees at this level solve problems at increasing levels of complexity of the Work Management Specialist I or II level, with little supervision as well as be a resource for their teammates as a first level of escalation for any issues. They have knowledge of fundamental invoicing procedures. Incumbents are expected to have leadership skills, including motivation of teams, engagement of teammates in other departments.
This role requires thorough system knowledge of Maximo, CAPS, Cost Management and PowerPlan. It requires thorough process knowledge of the work order to payment cycle.
Provides excellent customer service to internal and external stakeholders:
Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends
Takes ownership of invoicing issues and problems until resolved, requesting assistance as needed.
Facilitates communication between internal and external stakeholders
Reports invoice status details to operation center personnel and others as requested
Monitors various reports to ensure process adherence to achieve customer-related goals
Performs research, root cause analysis, and owns resolution of invoice-related issues
Provides feedback to supervision for coaching opportunities
Provide guidance and assistance for questions and problems related to vendor invoices
Collaborates with other work groups to ensure desired invoice processing outcomes
Uses software applications to prepare correspondence, reports, presentations, etc.
Professional and courteous in all contacts
Process invoices that support close-out of construction work orders in our work management system
Verifies and applies correct general ledger account accounting
Research and corrects invoice exception issues related to accounting, finance, and discrepancies; assists invoicing leadership in root cause analysis to resolve issues permanently
Audit, reconciles, and processes contractor invoices ensuring documentation agrees with pay items, contracts are correct, and time and equipment charges agree with contractor timesheets.
• Prepares for and provides emergency restoration support as needed
EE Engagement/Event-free Operations
Supports Human Performance safety culture through active participation in event-free meetings
Follows ergonomics and office safety guidelines
Supports corporate initiatives
Demonstrates a commitment to continuous learning and development
• High School/GED and minimum 5 years related work experience
Accounts payable experience
Experience in construction field
Contract administration experience
Working knowledge of Microsoft Office Software
Demonstrates good judgment in decision making
Exhibits effective written and verbal communication skills
Collaborates effectively in a team environment
Works independently in resolving problems
Exhibits flexibility and dependability during normal work schedule and after-hours emergency storm restoration
Prioritizes work effectively
Supports changing work environments, processes, and policies
Knowledge of Customer Delivery Operations processes
Knowledge of Maximo
Previous customer service experience & demonstrates excellent customer service skills
Exhibits critical thinking and takes appropriate action to resolve issues independently, with limited supervision
Hybrid – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable commute to the designated Duke Energy facility.
Posting Expiration DateMonday, November 27, 2023
All job postings expire at 12:01 AM on the posting expiration date.
This job is closed.