Senior Work Management Specialist

110 Duke Energy Business Services, LLC
Remote friendly

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

It is expected and preferred that this position be based in Plainfield, IN. However, the hiring manager may elect to fill with a highly qualified individual at any Duke Energy office location.

This position is the senior level of the Work Management Specialist classification hierarchy. Employees at this level solve highly complex problems associated with vendor invoices, including invoice exception management, root cause analysis, process improvement. The incumbent, working within the parameters of established Invoicing processes and standards, uses independent judgment and initiative to complete assigned tasks. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing exceptional customer service. 

The Senior Work Management Specialist (Invoicing) will work closely with teammates and managers to ensure operational excellence goals are met. They will provide guidance to teammates on day-to-day problem resolution and invoice processing. The senior is expected to have a solid, fundamental understanding of the business operations they support. The senior should analyze and research routine ad-hoc requests and develop solutions that support invoicing leadership team decision making.

Employees at this level solve problems at increasing levels of complexity of the Work Management Specialist I or II level, with little supervision as well as be a resource for their teammates as a first level of escalation for any issues. They have knowledge of fundamental invoicing procedures. Incumbents are expected to have leadership skills, including motivation of teams, engagement of teammates in other departments.

This role requires thorough system knowledge of Maximo, CAPS, Cost Management and PowerPlan. It requires thorough process knowledge of the work order to payment cycle.


Provides excellent customer service to internal and external stakeholders:

  • Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends

  • Takes ownership of invoicing issues and problems until resolved, requesting assistance as needed.

  • Facilitates communication between internal and external stakeholders

  • Reports invoice status details to operation center personnel and others as requested

  • Monitors various reports to ensure process adherence to achieve customer-related goals

  • Performs research, root cause analysis, and owns resolution of invoice-related issues

  • Provides feedback to supervision for coaching opportunities

  • Provide guidance and assistance for questions and problems related to vendor invoices

  • Collaborates with other work groups to ensure desired invoice processing outcomes

  • Uses software applications to prepare correspondence, reports, presentations, etc.

  • Professional and courteous in all contacts

Cost Management

  • Process invoices that support close-out of construction work orders in our work management system

  • Verifies and applies correct general ledger account accounting

  • Research and corrects invoice exception issues related to accounting, finance, and discrepancies; assists invoicing leadership in root cause analysis to resolve issues permanently

  • Audit, reconciles, and processes contractor invoices ensuring documentation agrees with pay items, contracts are correct, and time and equipment charges agree with contractor timesheets.


•   Prepares for and provides emergency restoration support as needed

EE Engagement/Event-free Operations

  • Supports Human Performance safety culture through active participation in event-free meetings

  • Follows ergonomics and office safety guidelines

  • Supports corporate initiatives

  • Demonstrates a commitment to continuous learning and development

Basic/Required Qualifications

• High School/GED and minimum 5 years related work experience

Desired Qualifications

  • Accounts payable experience

  • Experience in construction field

  • Administrative experience

  • Contract administration experience

  • Working knowledge of Microsoft Office Software

  • Demonstrates good judgment in decision making

  • Exhibits effective written and verbal communication skills

  • Collaborates effectively in a team environment

  • Works independently in resolving problems

  • Exhibits flexibility and dependability during normal work schedule and after-hours emergency storm restoration

  • Prioritizes work effectively

  • Supports changing work environments, processes, and policies

  • Knowledge of Customer Delivery Operations processes

  • Knowledge of Maximo

  • Previous customer service experience & demonstrates excellent customer service skills

  • Exhibits critical thinking and takes appropriate action to resolve issues independently, with limited supervision

 Working Conditions

  • Hybrid – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable commute to the designated Duke Energy facility.

Travel Requirements


Relocation Assistance Provided (as applicable)


Represented/Union Position


Visa Sponsored Position


Posting Expiration Date

Monday, November 27, 2023

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.


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