Technology Manager - Area Network Operations

AEP Service Corporation
Remote friendly

Job Summary

As the manager of Network Operations, you will be accountable for leading the Network Operations for the AEP Enterprise Core Backbone, Corporate, Generation, Transmission including substations, Distribution, as well as the Data Center networks.

You will lead a team of skilled professionals who provide advanced level support of AEP’s enterprise IP network including routers, switches, wireless, and other network technologies. The team participates in on-call support covering network operations 24x7x365. This team also provides installation and maintenance of network hardware and participates in the maintenance and creation of standards for these devices in collaboration with Network Engineering.

You will be responsible ensuring environments are built with design thinking principles that focuses on resiliency, security, costs, non-functional requirements and ease of ongoing management that transform and grow with AEP. In this role you will drive innovation and new technologies leveraging industry trends and best practices. You report to the Director, Network Operations and Support and will lead a high-performing team that is focused on the customer experience. In addition, you will effectively collaborate with your peer groups, strategic partners, and engineering teams to lead AEP in best practices with the objective to create stable, standardized, networks that are focused on service oriented delivery and security.

Job Description


  • Lead a collective team of employees and strategic partner resources in AEP’s network operations to achieve operational excellence across the enterprise networks including corporate, distribution, transmission, and generation 

  • Support network operations 24x7 including on call and major incidents 

  • Support the network deployment, lifecycle, maintenance, and incident response for all routing and switching, and wireless hardware in the AEP enterprise network 

  • Deliver industry best network solutions that enhance process consistency and productivity leveraging process standardization and automation 

  • Manage key operational and project metrics in support of KPI / SLA objectives in achieving business financial and delivery objectives   

  • Implement industry best practices for ITIL and oversee network ITSM change management ensuring the highest level of due diligence is performed on change control. 

  • Build and foster strategic and effective business and/or technology peer relationships and represent the Technology organization when collaborating with operating companies and business unit leaders.

  • Provide safety leadership and compliance without exception; enhance a strong safety culture.Promote a winning culture that is actively engaged, mutually supportive and high-performance oriented.Provide corporate compliance leadership and accountability for NERC CIP, physical and cyber security, ethics, corporate policies, etc., without exception.

  • Ensure ongoing reliability of the technology infrastructure and business solutions.Provide financial leadership, including strategic forecasting and planning; establish and manage departmental O&M and capital budgets in coordination with the plans of the Technology organization.

  • Develops diverse and inclusive teams (hiring, training, performance management, culture curation) that deliver world-class technology services with a focus on an efficient and intuitive customer experience.

  • Provide training opportunities for employees to learn and share knowledge, strengthen skills, and deepen and broaden technical and professional capabilities; ensure that all employees are well-trained, knowledgeable, enabled and focused on the success of the company.

  • Prioritize and direct area work activities, and optimize utilization of resources.

  • Manage resources to provide safe and timely service restoration during storms and other outages.Lead and/or direct business continuity planning and disaster recovery for the Technology organization as needed.


Education:  Bachelor’s degree in computer science, engineering, business, or related technical field is required. An equivalent combination of education and related experience may be considered.

Experience: In addition to any experience required above, 8 or more years of technology experience; 4-6 years of direct supervision experience preferred.



  • 3+ years Network Operations leadership (preferred) or Network Engineering (secondary) 

  • 2+ years experience providing 24x7 support for Network technologies 

  • 3+ years Leading process standardization & ITIL compliance 

  • 3+ years Automation development and integration experience in network environments 

  • 3+ years strategic sourcing oversight and leadership including offshore teams 


  • Cisco Network Certifications (CCNA, CCNP, CCIE, etc.) 

  • ITIL Certifications preferred Strong communications skills both verbal and written 


Compensation Data

Compensation Grade:


Compensation Range:

$127,415.00-165,641.00 USD

Candidates will be considered based on their qualifications and the candidate’s ability to work from an approved work location. Although the location is flexible, AEP does not have a presence in all states and localities. The following locations are NOT currently approved for this position: AK, CA, CO, CT, DE, HI, IA, ID, KS, MA, ME, MS, MT, ND, NH, NJ, NM, NV, NY, OR, RI, SD, UT, VT, WY, US Territories or international work locations. AEP will consider qualified candidates who are willing to relocate to an approved work location, at the candidate’s expense, provided the relocation can be completed within a timeframe that meets AEP’s staffing needs. NOTE: All remote work locations require vetting and final approval prior to offer and/or start date. Any work locations listed as preferred or unapproved relate specifically to the requirements for this position and are not necessarily applicable to other posted positions.

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all aspects of the employer‐employee relationship including recruiting, hiring, upgrading and  promotion,  conditions  and  privileges  of  employment,  company  sponsored  training  programs, educational assistance,  social and  recreational  programs,  compensation,  benefits,  transfers,  discipline, layoffs and termination of employment to all employees and applicants without discrimination because of  race, color,  religion,  sex, age, national origin, ethnicity, ancestry, veteran or military  status, disability, genetic information, sexual orientation, gender identity, or any other basis prohibited by applicable law. When required by law, we must record certain information to be made part of an Affirmative Action Plan. Applicants for employment may also be invited to participate in the Affirmative Action Program by self-identifying their Race or Ethnic Identity.

This job is closed.