Work Management Specialist II - Invoicing

110 Duke Energy Business Services, LLC
Remote friendly

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

It is expected and preferred that this position be based in Plainfield, IN. However, the hiring manager may elect to fill with a highly qualified individual at any Duke Energy office location.

Job Summary

This position is the intermediate level of the Work Management Specialist classification hierarchy. Employees at this level solve more complex problems. The incumbent, working within the parameters of established invoicing processes and standards, uses independent judgment and initiative to complete assigned tasks. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing exceptional customer service.


Provides excellent customer service to internal and external customers:

  • Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends

  • Takes ownership of invoicing issues and problems until resolved, requesting assistance as needed.

  • Facilitates communication between internal and external customers

  • Reports invoice status details to operation center personnel and others as requested

  • Monitors various reports to ensure process adherence to achieve customer-related goals

  • Performs research, root cause analysis, and owns resolution of invoice-related issues

  • Provides feedback to supervision for coaching opportunities

  • Collaborates with other work groups to ensure desired invoice processing outcomes

  • Uses software applications to prepare correspondence, reports, presentations, etc.

  • Professional and courteous in all contacts

Cost Management

  • Assists in reconciling work order materials, labor, and equipment to represent actual field construction

  • Process invoices that support close-out of construction work orders in our work management system

  • Ensures timesheet is accurately recorded in time management system in accordance with payroll guidelines


  • Prepares for and provides emergency restoration support as needed

EE Engagement/Event-Free Operations

  • Supports Human Performance safety culture through active participation in event-free meetings

  • Follows ergonomics and office safety guidelines

  • Supports corporate initiatives

  • Demonstrates a commitment to continuous learning and development

Required/Basic Qualifications

  • High school diploma/GED

  • In addition to required diploma, two (2) years minimum of related work experience

Desired Qualifications

  • In addition to desired degree, 3 years related work experience

  • Accounts payable experience

  • Experience in construction field

  • Administrative experience

  • Contract administration experience

  • Working knowledge of Microsoft Office Software

  • Demonstrates good judgment in decision making

  • Exhibits effective written and verbal communication skills

  • Collaborates effectively in a team environment

  • Works independently in resolving problems

  • Exhibits flexibility and dependability during normal work schedule and after-hours emergency storm restoration

  • Prioritizes work effectively

  • Supports changing work environments, processes, and policies

  • Knowledge of Customer Delivery Operations processes

  • Knowledge of Maximo

  • Previous customer service experience & demonstrates excellent customer service skills

Working Conditions

  • M – F, flexible schedules available after training & based on business needs

  • 2 - 3 days per week in office, flexible days of the week

  • Hybrid mobility classification – work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable commute to a Duke Energy facility.

Travel Requirements


Relocation Assistance Provided (as applicable)


Represented/Union Position


Visa Sponsored Position


Posting Expiration Date

Monday, November 27, 2023

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.


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