Business Systems Analyst

An exciting career awaits you

At MPC, we’re committed to being a great place to work – one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment.

The ideal candidate will have a deep understanding of ServiceNow ITSM, ITBM, ITOM and be able to drive related processes, deliver requirements, designs and builds in support of ServiceNow services. This position liaises between business and technical teams to ensure common understanding. Acts as an advocate for and on behalf of requestors to identify priority asks. Drives business value through process improvement and delivering new features which enable our user base to more effectively consume platform capabilities.

This position belongs to a family of jobs with increasing responsibility, competency, and skill level. Actual position title and pay grade will be based on the selected candidate’s experience and qualifications.

• Manages the definition of business processes in order to measure, analyze, improve and control the process being reviewed.
• Communicates effectively with stakeholders, aligning the understanding of requirements, and identifying cross functional changes/impacts of the specifications for solution delivery. Liaises between business and technical teams to ensure common understanding.​ Advocate on behalf of requestors to identify priority asks.​
• Develops recommendations for appropriate systems alternatives and/or enhancements to current systems.
• Investigates business performance and other measures to gain insight and drive business planning; applies continuous iterative processes.
• Performs cost benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.
• Supports implementation of ways to improve working processes in the team.
• Supports monitoring the execution of IT service management practices around incident, Change, Problem and Solution Development Lifecycle (SDLC) delivery methodologies for improvement and collaboration, including more advanced configuration tasks.
• Coordinates test case development, execution and support of strategy creation for technology delivery.
• Plans, executes, and documents user stories, user feedback to support the development of prototypes and wireframes. Participates and contributes in Agile ceremonies including daily calls, iteration planning, iteration reviews, retrospectives and PI planning exercises.
• Supports efforts related to ServiceNow service delivery including ensuring all required steps are performed to validate platform usability, best practice processes, access controls, compliance, integrations, CMDB, event management. Ensures appropriate software models are created in the system of record with ownership and support traceability. Generates product catalog for end user consumption.
• Ensures successful delivery of all tasks and enhancements assigned to them, including communicating priority, addresses questions and roadblocks throughout the SDLC process, performing functional acceptance testing and production validation.​
• Monitors the execution of IT Service Management practices within Solution Development Lifecycle (SDLC) delivery methodologies for improvement and collaboration, including more advanced configuration tasks.
• Supports and assists third party vendors providing service management operational services to ensure execution is in-line with MPC’s Service Mgt governance, policies and handling procedures.

• Bachelor’s Degree in Information Systems preferred, related field or equivalent experience.
• 3+ years of relevant experience required, IT Service Management experience preferred.
• Experience with ServiceNow Platform analysis and software development processes preferred.
• Familiar with ITIL processes as delivered through SN IT Service Management suite of applications.

• Agile Methodologies – Agile project management is an iterative approach to delivering a project throughout its life cycle, taking incremental steps towards the completion of a project.
• Business Analysis - Analyzing current business state within the context of future business state expectations and determining whether new business strategies are needed to address existing issues or meet new needs. Estimating the level of effort to enhance or expand current business strategies.
• Business Domain Knowledge - Understanding of business processes, industry trends, and market dynamics to provide relevant and actionable insights for strategic decision making.
• Business Partnering – The process of acting as a trusted advisor and building strong relationships with colleagues and the business to drive business performance.
• Business Process Improvement – The process of analyzing business processes and workflows within the organization and identifying new approaches to redesign business activities or optimize performance, quality and speed of processes including identifying and evaluating process automation opportunities.
• Business Process Modeling & Redesign - Execution of key business process with the objective of achieving a quantum jump in performance measures such as return on investment (ROI), cost reduction, and quality of service.
• Change Management – The process of controlled identification, planning and implementation of required initiatives to prepare, support and help individuals, teams and organizations to navigate through change.
• Communication & Collaboration – Excellent communication skills to effectively interact with stakeholders, gather requirements, present architectural proposals, and collaborate with cross functional teams.
• Continuous Improvement - An ongoing effort to evaluate and improve products, services, or processes through incremental and breakthrough improvements.
• Incident Management – Ensuring that any incidents affecting processes and performances of relevant technology services or systems are managed appropriately to mitigate risk and minimize disruption.
• Innovation Management – The process of taking innovative ideas from their inception to implementation.
• IT Risk Management – The development of policies, procedures, and technologies to mitigate threats from malicious actors and reduce information technology vulnerabilities.
• Problem Solving & Analytical Thinking –Strong problem-solving skills to identify architectural challenges, analyze requirements, evaluate options, and propose effective solutions.
• Process Automation – Also known as business automation or digital transformation, this is the technology enabled automation of complex business processes. It can streamline a business for simplicity, achieve digital transformation, increase service quality, improve service delivery or contain costs. It consists of integrating applications, restructuring labor resources and using software applications throughout the organization.
• Product Development - The creation, innovation, enhancement or improvement of an existing product, or developing an entirely new kind of product to satisfy the requirements of its end users.
• Quality Assurance Management – The process to ensure organizational activities are designed to ensure that an organization is providing the best possible product or service to customers.
• Requirements Management - The process of documenting, analyzing, tracing, prioritizing and agreeing on requirements and then controlling change while also communicating to relevant stakeholders.
• Solution Design – The process to translate high level technical requirements into alternative design solutions.
• Specifications Development - Understanding the context, stakeholders and requirements or features of a product or application and detailing the specifications around them.
• Systems Design – The process of designing technical solutions and systems to meet specified business and user requirements that are compatible with established system architectures, as well as organizational and performance standards.
• Technology Advising/Consulting – Translates business needs into enterprise/IT product solutions; partnering with the business by guiding management on future uses of technology and educates on IT solutions and initiatives.
• Vendor Management - The process to maintain relationships with key vendors that deliver products, services, and support to the business. Simultaneously, negotiating and managing contracts with key service providers to ensure service levels are set appropriately and met on an ongoing basis.

As an energy industry leader, our career opportunities fuel personal and professional growth.

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Marathon Petroleum Company LP is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without discrimination on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, reproductive health decision-making, age, mental or physical disability, medical condition or AIDS/HIV status, ancestry, national origin, genetic information, military, veteran status, marital status, citizenship or any other status protected by applicable federal, state, or local laws. If you would like more information about your EEO rights as an applicant, click here.

If you need a reasonable accommodation for any part of the application process at Marathon Petroleum LP, please contact our Human Resources Department at talentacquisition@marathonpetroleum.com. Please specify the reasonable accommodation you are requesting, along with the job posting number in which you may be interested. A Human Resources representative will review your request and contact you to discuss a reasonable accommodation. Marathon Petroleum offers a total rewards program which includes, but is not limited to, access to health, vision, and dental insurance, paid time off, 401k matching program, paid parental leave, and educational reimbursement. Detailed benefit information is available at https://mympcbenefits.com.The hired candidate will also be eligible for a discretionary company-sponsored annual bonus program.


Equal Opportunity Employer: Veteran / Disability