IT Telecom Analyst

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Job Summary:

Telecom Provisioning Analyst (Wireless)
The telecom carrier provisioning analyst role is responsible for procuring, tracking and delivery of off-net wireless data services for the entire Duke Energy telecommunications service territory. The provisioner works with various internal business customers, internal Telecom personnel, and external Telecom carriers to ensure provisioning and delivery of the most cost effective and efficient services to Duke Energy. This function is responsible for discrepancy resolution and assesses and optimizes telecom services throughout the Duke Energy territory.

Responsibilities & Duties:

• Ensure requests received in a work queue for procurement, change or disconnect of off-net wireless telecommunication services are handled in the most effective manner.
• Make decisions about the proper service to order and to ensure that procurement processes are followed. Work with the wireless telecommunication service provider to make sure all information needed for the order is fulfilled. Work with the wireless telecommunication vendors to track progress of the wireless orders, escalating within the carrier organization when needed to insure timely and accurate delivery of services. Inform the Duke Energy engineer, business customer or telecommunication technician when an order will be delayed or when additional information is needed. When an order has been completed, notify the customer and provide him/her with the assignments and accurately enter the circuit information into our circuit inventory systems.
• Provide guidance in the assessment, selection, procurement and inventory of wireless services and assets. This includes working with network and radio engineers to order the most cost effective and efficient services, as well as leveraging enterprise telecommunication contracts to order services that fulfill the needs of Duke Energy.
• Provide consultation or guidance to project teams to optimize the wireless telecommunication services or to introduce new telecommunication technology.
• Assist with billing reviews for new wireless services to ensure that vendors have properly priced the services and that the circuit inventory reflects the services and pricing accurately. Work with the vendor billing department or team’s invoicing analysts when billing information is in error.
• Responsible for the accuracy of the inventory systems updates including IP address assignments and relevant information in Tangoe inventory system.
• Learn and understand new telecommunication technology as it is implemented in the Duke Energy environment. Engage in the review of processes and procedures and make recommendations for when a work process could be improved.
• Develop and document internal processes that define as needed. This includes key knowledge and training information that will be needed going forward.
• Contribute to team decision-making in the accomplishment of business goals and objectives through effective planning, organizing, estimating, scheduling and monitoring of work activities; deals with changing priorities and differing situations and makes decision that may affect the work of the team.
• Prepares thorough and accurate technical reports, correspondence, documentation, calculations and sketches related to well-defined problems and analysis of moderate scope and complexity.
• Possesses and applies the fundamental concepts, practices and procedures; demonstrates proficiency in technical competencies and has ability to interpret technical information and instructions.
• Monitor the system performance for normal operations and identify problem areas; evaluate load efficiency, interface operability, and service availability. Provide metric reports as requested. Recommend solution to resolve issues.
• Develops positive working relationships to effectively coordinate work activities. Demonstrates effective oral and written communication skills. Maintains accurate records and files.
• Supports the company's goals and represents the company positively and professionally.
• Manages personal self-development and maintains current knowledge of the industry to leverage more effective or emerging technologies. Provides mentoring and training to junior staff.

Basic/Required Qualifications:

• Associates degree and two (2) or more years of work related experience OR High School Diploma/GED and five (5) or more years of work related experience in lieu of a degree

Desired Qualifications:

• Knowledge and experience with Telecommunication wireless voice and data services.
• Self-starter, takes the initiative to reach out to team members for guidance and escalates issues when they arise.
• Good troubleshooting and problem solving skills.
• Excellent communication skills including teamwork, presentation, and interpersonal skills.
• One or more year’s information technology experience in managing asset lifecycle replacements or full life cycle asset management (i.e. circuits, contracts).
• Demonstrated analytical skills, demonstrated attention to detail and the ability to develop and follow processes and procedures.
• Previous experience with Carriers and Carrier portal systems. Proven Wireless technical expertise; Telecommunication experience, knowledge of how wireless voice and data services are procured is essential, knowledge and understanding of wireless terminology including Preferred Roaming Lists (PRL’s), wireless networks 3G, 4G, LTE, 5G, IP addressing, SIM, ESN, IMEI, MEID, MDN.
• Previous customer service type role, preferably Telecom, Carrier related.
• Able to interact with customers to understand their real need versus what they may have described in the request.
• Knowledge of SIM management and provisioning.
• Prefer experience with Service Now and Jira work management type systems. TEM Inventory systems experience such as Rivermine.

Travel Requirements

Relocation Assistance Provided (as applicable)

Represented/Union Position

Visa Sponsored Position

Posting Expiration Date

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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