Career Area:
Product SupportJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do β but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here β we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job Purpose
This position is responsible to apply a working knowledge of the industry, parts and shipping practices to execute order-processing functions necessary to allow Solar to accept the orders, ship, and invoice requested products.
DIMENSIONS
Complexity of Assignments: Medium
Shipping Transaction Complexity: Medium
Inventory Transaction Complexity: Medium
Typical Complexity of Accounts: Medium
Shares responsibility with peers in department for up to $94 million yearly, in parts sales.
NATURE AND SCOPE
This position reports directly to the Regional Service Parts Manager or a senior employee who functions as supervisor. Peers in the department include more experienced people in the same job family. These individuals are assigned specific customer accounts. The volume and complexity of the accounts are matched to their breadth and depth of skills/experience and their level within the job family. This level handles difficult orders processed in the office. More experienced employees provide assistance with complex orders.
The incumbent applies the knowledge gained in working in related jobs and receives very general guidance from the manager and more senior department staff. There are written department policies, procedures that provide guidance regarding the appropriate actions to complete most tasks. Unique cases require research and verification of precedence or best practices.
This position has substantial direct client interface and represents Solar Turbines to key accounts and prospective new clients. Other external contacts include Solar Distributors, Solar Agents and Freight Forwarders. Internal contacts include all of the following: Finance, Treasury, Traffic, Legal, Contracts, Item Master Maintenance, Planning, Purchasing, Field Service, Project Management, and the Warehouse staff.
PRINCIPAL ACCOUNTABILITIES
KNOWLEDGE AND EXPERIENCE REQUIRED
A Bachelors degree in Business Administration, Marketing or the equivalent in relevant work experience is the strongly preferred. Beyond the degree, this job requires a minimum of 2 years related experience. Strong written and verbal English and Spanish communication skills are required. Must demonstrate a strong working knowledge of word processing and spreadsheet programs. Proficiency in a Portuguese is valuable but not required.
Posting Dates:
April 23, 2024 - May 8, 2024Caterpillar is an Equal Opportunity Employer (EEO).
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