Sr. IT Infrastructure Analyst

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Job Summary:

The Sr IT Infrastructure Analyst will serve as a member of the Critical Infrastructure & Operations Organization, working on the Infrastructure Applications Agile Team with focus on Citrix Support.

Provide enterprise level support of technologies needed for infrastructure and business applications. These technologies include, but are not limited to workstations, servers, storage, mobile devices and a variety of software. Integrate software to enable usage, support, and monitoring of various hardware technologies. Develop and maintain routine work procedures and define standard installation and upgrade methodologies. Responsibilites may include evaluation, acquisition, installation, integration testing, upgrading components and performance monitoring.

This is the third level of the IT Infrastructure Analyst classification hierarchy.

• Responsible for the architecture, implementation and support of Citrix technologies (Citrix XenApp, NetScaler, Storefront, Receiver, etc.)
• Installing, configuring, and supporting Citrix Farms across multiple regions on Windows Servers (XenApp 6.0, 6.5, 7.15 and 7.19)
• Working with Business Units on Citrix Architectural Design to develop remote connectivity to support their needs.
• Plans, designs, installs and/or supports computer systems. Facilitates technical and business planning for upgrades. Provides technical guidance related to software and hardware to members of the IT staff.
• Develops (or assists in developing) standards for IT software and hardware. Assists in the design and implementation of required systems.
• Integrates software and hardware configurations to maximize performance.
• Coordinates hardware and software upgrades with other areas of IT or other business units.
• Prepares activity and progress reports regarding individual and project activity.
• Keeps abreast of new hardware and software developments, evaluates alternative approaches, and recommends new software or upgrades which enhance operations.

Basic/Required Qualifications:

• Bachelor’s degree in computer science or related degrees and two (2) or more years of work-related experience; OR High School Diploma/GED and six (6) or more years of work related experience in lieu of a degree

Desired Qualifications:

• Experience working in a regulated environment such as NERC CIP, SOX or HIPAA.
• Responsible for innovation roadmaps, maintenance scheduling, life cycle management, and capacity management for the Citrix environment and related dependent technologies
• Familiarity with SCADA Security and NERC CIP Security requirements.
• Responsible for managing the day-to-day administration, planning, and problem-solving for the Citrix environment.
• Ability to thoroughly document work processes, communicate, and adhere to processes.
• Strong oral and written communication skills
• Strong inter-personal skills (listening, conflict management, approachability, negotiations).
• Ability to effectively prioritize activities and focus team efforts based-on priority.
• Ability to research independently, multi-task, and meet deadlines under tight timeframes.
• Ability to build working relationships with different levels within the organization.
• Ability to work effectively in a work plan driven/team environment.
• Ability to resolve complex issues.
• Ability to present information on technically complex subjects in an understandable manner in both oral and written form to business clients and management.
• Two (2) or more years practical experience with Operating Systems, Software and Hardware
• Two (2) or more years of computer skills, including general usage and support.
• Works independently with very little direct supervision.
• Recognizes appropriate times to raise issues and provide status updates.
• Demonstrates the ability to absorb change and continue with positive results.
• Displays maturity in approach and ability to effectively handle stress and frustration.

Travel Requirements

Relocation Assistance Provided (as applicable)

Represented/Union Position

Visa Sponsored Position

Posting Expiration Date

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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