Call Center Representative - Part-Time Temporary

POSITION SUMMARY

More than a job – play an integral part of Duke Energy’s customer success and satisfaction as a call center representative.

Consider joining the Duke Energy team, where you’ll find a friendly work environment, and opportunities for growth and development.

A Part-Time Call Center Representative will assist customers through support channels, including phone, chat and/or email, to assist with payments, resolve billing and credit issues. This role requires professional customer service engagement and ensuring a high degree of customer satisfaction.

WE OFFER

• Participation in a 401k plan

• Accrued sick and family care leave per pay period

• Flexible work schedule

• All necessary equipment provided

PAY AND WORK SCHEDULE:

• The pay rate is $17 per hour (non-negotiable).

• Flexible Work Schedule.

• Hours of Operation: Monday-Friday, 7:00 AM – 7:00 PM.

• Work a minimum of 12 hours per week, up to a maximum of 26 hours per week.

• Required 30-day break within 12 months.

• Work will be performed remotely.

TARGET START DATE:

• The target start date for this posting is Monday, 5/13/24. However, later start dates may be considered. A target start date will be determined at the time of offer, however may change based on business needs.

TRAINING DETAILS:

• First 5 weeks, Monday-Friday from 8:00 AM to 1:00 PM.

• Required first day onsite attendance at a Duke Energy Call Center location.

• During the 5-week training period, there is no allowance for vacation time or absences.

• Your continued employment will be contingent on successful completion of the training program.

RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO THE FOLLOWING

• Provide high quality customer interaction by handling customer’s needs with integrity and empathy in one transaction.

• Building genuine connections with customers and being a great ambassador for the Duke Energy brand.

• Use professional judgement and escalate customer issues/concerns to management when appropriate.

• Perform other duties as assigned, including work on special projects.

REQUIRED QUALIFICATIONS

• High school diploma or GED completed at time of application submission.

DESIRED QUALIFICATIONS

• Ability to work a flexible schedule.

• Some college or college degree.

• One year call center or customer service experience preferred.

• Willingness to work in an environment that requires 100% phone-based customer interaction.

• Ability to multi-task and work with various technologies using multiple monitors, screens, applications etc.

• Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner.

WORKING CONDITIONS

• Work will be performed remotely; however, candidates are expected to live within a reasonable commute of a Duke Energy Call Center Facility.

• All new hires are required to have access to reliable high-speed internet and a quiet work environment.

• Required 30-day break within 12 months.

WHAT TO EXPECT: STEPS IN DUKE ENERGY’S HIRING PROCESS

• Duke Energy Hiring Process

• Duke Energy Customer Care Assessment – required time sensitive/completion of online test.

• If selected, you will be contacted for a 45-minute phone interview.

• Candidates who accept the employment offer will be required to complete and pass a Duke Energy background check and drug test.

• It is the policy of Duke Energy to maintain a drug-free workplace.