Senior Stakeholder Engagement Manager - Customer Delivery

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Please note: this position can be located at St Petersburg FL headquarters, Clearwater FL or any other Duke Energy location in the South Coastal region. The exact location will be determined at the time of offer based on business needs.

A Duke Energy commuter vehicle will be provided for this position.

Job Summary

The Senior Public Engagement Manager leads the company’s strategic outreach efforts for customer delivery projects in a designated area which includes substation optimization projects and undergrounding projects. This position requires in-depth knowledge and experience, partnering with technical and externally-facing staff and all levels of an organization, coordinating complex communications internally and externally, working independently with minimum guidance.

Responsibilities

• Creating and managing a strategic engagement plan
• Preparing and coordinating external written communications to property owners and other stakeholders, response, dispatch and tracking of external project inquiries, and monitoring and tracking project information
• Engaging and informing key internal stakeholders of the projects taking place and works to ensure a smooth execution of projects
• Participating in project team meetings including extensive field reviews, pre-construction meetings and customer interaction in the field
• Working with local Government & Community Relations Managers to determine appropriate public engagement strategy
• Organizing external communications such as letters, collateral and presentations as needed in coordination with internal communications departments, internal management, legal, engineering, etc.
• Coordinating the printing and mailing of external communications
• Monitoring property owner inquiries on assigned projects and manage response and documentation
• Leading in the preparation and implementation of public information meetings

Basic Qualifications:

• Bachelor's degree
• In addition to bachelor's degree, three (3) years minimum of related work experience
• In lieu of bachelor's degree AND three (3) years minimum of related work experience listed above, high school diploma/GED AND seven (7) years minimum of related work experience

Specific Requirements:

• Valid driver's license

Desired Qualifications:

• Prior experience in customer delivery/distribution
• Experience presenting and communicating with external audiences
• Adept at dealing with a variety of individuals and escalated situations
• Excellent written and oral communication skills
• Proficient in principles of project management
• Experience in the utility industry
• Customer-specific experience
• Demonstrated organizational and planning skills
• Demonstrated negotiation experience
• Proficient in Microsoft Office applications
• Community involvement experience in a personal or professional capacity
• Ability to lead cross functional teams
• Demonstrated problem solving and conflict management skills
• Ability to effectively interact with all levels of employees, management, customers, vendors and service providers in both business and social settings
• Experience in working with community organizations in a professional capacity
• Experience in working with mid-level, senior level management and their support staffs
• Experience with project and event planning
• Previous budget management experience

Working Conditions

• Available for travel and to support after hours events
• Frequent travel to construction sites to meet with crews and customers
• Available to serve in an “on-call” basis
• Field mobility classification – work will be performed in various field locations, as needed, after the onboarding period. However, field employees are required to live within a reasonable daily commute to their assigned work location.

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Travel Requirements

Relocation Assistance Provided (as applicable)

Represented/Union Position

Visa Sponsored Position

Posting Expiration Date

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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